Case Study
Enhancing governance for customer-centric growth and shareholder value.
This global banking and financial services giant, operating in 58 countries and ranking 21st on the Frankfurt Stock Exchange, sought to refine their programme governance, control performance, and management information accuracy across their change portfolio. As of September 2021, they aimed to create an efficient, customer-focused operation, bolstering their competitive edge in the financial market while delivering increased shareholder value.
Our team diligently assessed the existing governance framework and worked closely with Deutsche Bank’s senior stakeholders through focus group discussions to identify tailored solutions aligned with the bank’s target objectives. We prioritised remediation activities to bridge governance and PMO maturity gaps within the agreed time and cost constraints.
Our team developed a SMART-based governance target operating model, ensuring it was specific, measurable, achievable, relevant, and time-bound. We successfully garnered support and buy-in from senior stakeholders on our recommended options, subsequently delivering added value through enhanced PMO services.
By honing Deutsche Bank’s programme governance and control performance, we facilitated a more streamlined, effective, and customer-oriented operation. The tailored solutions we implemented led to improved operational efficiency, time and cost savings, and better-quality output.
These enhancements translated into potential benefits for the bank’s end customers, such as more competitive pricing and superior customer service. Ultimately, our collaborative efforts with Deutsche Bank contributed to strengthening their position in the financial market, fostering sustainable growth and long-lasting success for their customers, stakeholders, and shareholders alike.
Piovis was the Client Risk Rating project manager when we worked together on Change handling for EMEA. Their responsibility was designing and delivering strategic models within a complex environment across multiple jurisdictions. They demonstrated a great level of motivation and was strongly supportive of his peers even in the most challenging situations. They proactively sought the advice of key stakeholders in order to assure the best, aligned outcome. Piovis has an ability to see the fine detail, as well as the whole picture and how it fits into the strategy of the business. I am impressed of their ability to influence senior stakeholders based on facts, often with differing views and priorities, to reach mutually beneficial outcomes. I found Piovis a pleasure to work with and would highly recommend them in a leadership or project management role where one would need someone who can be trusted and relied upon.
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