Case Study
Building a robust operating model for scalable growth in the used car business.
A leading global automotive distributor and retailer, sought to establish solid operating model foundations for their new used car business. Their ambitious plan aimed to support scalable growth across 14 countries, including the UK, Latvia, and Belgium.
As Strategic Operations Specialists, we were entrusted with advising, influencing, and coaching senior leadership teams up to the C-suite level on scalable solutions, core KPIs, and operational frameworks.
Our responsibilities also included designing and implementing core governance structures and streamlining communication channels.
Our team delivered a dynamic global operating model blueprint for bravoauto’s expansion plans across 10 countries, 3 continents, and 30 sites, targeting £20M+ gross profit and 16k+ units in Year 1. This blueprint served as the foundation for the strategic technology roadmap.
We provided guidance to the C-suite and senior leadership on operations, talent placement, and requirements to enable strategic initiatives. A lightweight yet effective governance model was implemented to promote transparency, control, and alignment between business, technology, and leadership across all regions.
We co-led the 2023 Strategic Planning conference, collaborating with the Head of Strategic Growth and Head of Operations to involve 30+ senior management stakeholders, including global CEOs, in agreeing on practical steps to achieve a strategic goal of increasing the average Gross Profit Margin from 10% to 13% worldwide.
Our team also advised on the positioning and responsibilities of top-level management roles, such as Global Operations Director, Head of Operations, and Used Car Head of Technology.
Through our partnership with the client, we enabled the successful launch of their new used car business, with a robust operating model design in place. Our efforts facilitated scalable growth across multiple countries, driving operational efficiency and enhancing the quality of their offerings.
This collaboration ultimately led to tangible benefits for client’s end customers, such as a wider range of used cars and improved services. Our work contributed to increasing the client’s competitiveness in the market, fostering sustainable growth and long-lasting success for their customers, stakeholders, and shareholders.
I worked closely with Piovis in 2022 on new strategic project of building used cars business in Inchcape plc. Piovis was one of the key managers in global operational excellence team which was building this business from scratch in very close cooperation with internal and external groups of experts. Their contribution to the project was exceptionally valuable. Piovis has strong talent in consolidating of multiple inputs of complex information and its integration into simple and clear strategic concepts and road maps.
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