Business process outsourcing (BPO) is an increasingly vital strategy for companies seeking to optimize efficiency and reduce costs. By delegating non-core activities to specialized external providers, businesses can focus resources on their key strengths.
The benefits of BPO are substantial. It frees up capital to invest in innovation by reducing the costs of repetitive administrative tasks like payroll, billing, and customer service. It also allows companies to leverage industry experts rather than building and maintaining internal capabilities. BPO has been shown to improve quality, reduce risk, and deliver savings of up to 60%.
However, BPO is not a decision that should be taken lightly. There are risks around data security, privacy, and control that must be carefully evaluated. The key is finding a partner with a proven track record of success in your industry and a shared commitment to excellence.
At Piovis, we have a rigorous approach to help companies determine what functions are suitable for outsourcing and select best-in-class vendors to deliver them. Our expertise in business transformation and organizational design means we consider not just the financial benefits but also how to safeguard your brand values and strategic priorities. We provide an independent, unbiased perspective to ensure you achieve your goals without compromising the integrity of your operations.
BPO undoubtedly offers enticing rewards, but only if implemented judiciously with the right partner. Piovis has a proven track record of helping companies outsource with confidence and realize the full potential of this high-impact strategy. To learn more about how we can assist your business, contact us today.
In today's fast-paced business landscape, risks emerge faster than ever before. Performance of operational controls must be assessed, and business-wide risks controlled, to avoid financial penalization and reputational damage.
Key Risk Indicators (KRIs) are the performance and early warning signals that allow businesses to monitor threats and take action before a crisis emerges. KRIs measure the effectiveness of controls, and action must be taken if a threshold is breached. Action plans with clear roles, responsibilities and service level agreements, as well as contingency plans, are essential to mitigate risks.
Businesses must also consider how they are perceived by regulators, clients, suppliers and networks in all of their actions. KRIs provide a data-driven mechanism for businesses to constantly monitor the 'health' of their operations and address issues promptly. By working with expert consultants to implement a robust KRI framework, businesses can safeguard their operations and avoid the costly damage of unforeseen threats.
In today's complex risk landscape, being proactive is the only way to ensure long term success. KRIs are the key to unlocking a culture of responsible risk management and building a resilient business. By monitoring key performance indicators, taking action at the first sign of trouble, and fostering awareness of external perceptions, businesses can navigate risks and thrive. Expert consultants can help your business reap the rewards of a data-driven approach to risk management. KRIs are the key to safeguarding your business today and securing its future.
KYC and KYB, while most common within financial services, are processes critical to any business. Both involve identifying and understanding risk factors before they arise, by anticipating areas of concern through early warning signs.
To ensure trustworthy relationships, there must be no uncertainty over who the organisation is, what role they play, their location, or source of income.
Therefore, appropriate and frequent check-ins must be conducted to confirm information, identify suspicious activity and provide clarity on relevant processes and controls.
You can trust us to ensure you can trust your business partners.
Define risk appetite as the level of risk an organisation is willing to take to achieve its strategic objectives. It considers both operational and reputational factors that can impact a business’ ability to sustainably attract and retain the confidence of its partners, suppliers, regulators, customers and shareholders.
An organisation with a sound risk appetite framework is better equipped to avoid unnecessary surprises, hefty fines, and brand damage that erodes trust and value. Instead, it can be a magnet for good media attention, inspire confidence in shareholders and customers, and open up productive new opportunities for growth.
The benefits of optimising risk appetite are clear. Businesses gain better visibility and control over risks, can more confidently pursue strategic initiatives, strengthen compliance, and build resilience against disruptions. They are also able to more credibly signal to partners and stakeholders that risks are adequately managed and objectives achievable.
In today’s fast-changing world, risk appetites must be dynamic and responsive to stay ahead of emerging threats and leverage new possibilities. Getting it right requires a blend of human judgement and data-driven insights to strike the right balance between risk-taking and risk-avoidance.
While the scope of risks and pace of change can seem daunting, risk appetite frameworks need not be complex. Taking an iterative, pragmatic approach with the guidance of experts in risk management and compliance can help organisations define risk appetites that are fit for purpose and support growth in a sustainable way. With the confidence to pursue opportunities within appetite, businesses are well on their way to building resilience and gaining a competitive advantage.
Structured Anti-Money Laundering (SAML) programmes have gained notable prominence in recent years. Introduced by the Financial Conduct Authority (FCA) in 2014, SAML programmes represent a proactive measure to guarantee financial institutions uphold effective safeguards against illicit financial activities.
SAML programmes provide substantial benefits to businesses. They ensure structured measures are taken to fulfill Anti-Money Laundering (AML) strategies, thereby minimizing regulatory penalties and legal consequences from non-compliance. By demonstrating a robust and transparent approach to mitigating financial crime risks, SAML programmes also enhance an organisation's reputation and build customer trust.
While implementing a SAML programme requires initial investment, the long-term rewards in risk management, cost savings and business growth are well worth the effort. At Piovis, our team of industry experts help companies of all sizes to design and implement tailored SAML programmes. We analyse existing policies and procedures to identify key areas for improvement, ensuring a pragmatic approach that balances business objectives with regulatory demands.
In summary, SAML programmes are an essential tool for achieving compliance in today's complex regulatory environment. A robust SAML programme delivers peace of mind by effectively managing financial crime risks and paving the way for sustainable business success. Piovis can help your organisation reap the many benefits of a SAML programme while avoiding the common pitfalls. Please contact us to discover how we can support your AML compliance and risk management strategies.
Regulatory compliance obligations have continued to intensify since the financial crisis fallout. Demands for risk assurance have increased and are often required with quick turnaround times.
To ensure sustainable and advanced regulatory compliance, businesses must meet expectations within realistic timeframes.
By using the 'picture zoom' approach, we can approach your business from a holistic perspective, and find the right timeline for you. We can identify solutions that leverage efficiencies and create opportunities to prioritise obligations.
Let us help you make regulations simple.
An investment must ultimately produce tangible benefits to be worthwhile. However, many businesses fail to capitalise on their investments even with successful project delivery. Put simply, benefits realisation management (BRM) prevents this from happening.
We're invested in your investments, and want to help you make the most of your business decisions. By integrating all layers of your change and BAU governance framework with clear lines of both process and people, BRM can ensure you're making the most productive business move.
There comes a time when we must face the sobering reality that a project is failing. Ambitions have been tempered, obstacles seem insurmountable, and the sunk costs are piling up with no return in sight. Before abandoning a project entirely, it pays to conduct an objective analysis of the current situation and potential paths forward.
While abandoning a project cuts future losses, project rescue aims to recover invested resources and generate value from the time, money and effort already expended. For businesses, the benefits of successful rescue are twofold: direct cost-savings from salvaging sunk costs, and optimising return on investments by re-scoping or re-directing the project to align with core goals.
The process begins by revaluating the original business case and current status to determine where objectives went awry, resources were misallocated, or priorities shifted. From there, solutions may include refocusing the project scope, reassigning resources, or in some cases, bringing in fresh perspectives to reinvigorate the team. The aim is to re-centre the project to deliver maximum value at minimum cost.
In today’s fast-paced business world, even the most well-conceived plans can go off track. With the right analysis and intervention, project rescue can turn around a failing initiative to ultimately meet key goals and generate strong returns. For a confidential review of your project’s status and recommendations to get it back on track, consult the turnaround specialists. We have a proven track record of salvaging sunk costs and delivering impact for companies in your industry. With our help, there is still hope to rescue your project.
Delivery risk management is an often overlooked yet vital practice that determines a company's ability to achieve its strategic goals. Effective integrated risk management and risk control allows businesses to seize the great opportunities afforded by positive risks, whilst preparing for and preventing negative risks that could derail even the most well-laid plans.
Appropriate measures can only be established with a deep understanding of a company and its culture. A good risk management framework will align with the business’s strategy and governance, helping to identify and mitigate risks across the organisation. It needs continuous, effective tracking, as well as controlled timely action and frequent communication to key stakeholders.
When risks are managed holistically in this way, businesses can pursue new opportunities with confidence. They have the insight and agility to navigate uncertainties and even use risk to their competitive advantage.
At Piovis, we help companies to build insightful risk management frameworks tailored to their unique challenges and priorities. Our approach is based on a profound analysis of your business and extensive experience helping leading organisations achieve their strategic goals with less risk and more reward. We believe risk management is not about avoiding uncertainty, but embracing it in a smart, controlled way.
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A programme management office (PMO) supports the project team and leadership team alike. It does this by providing oversight for changes, underpinned by effective controls and quality standards. PMO teams facilitate better decision making and business direction-to-delivery alignment by assuring scope, costs, risks, and benefits are all assessed.
When used correctly, PMOs can be an invaluable intelligence and advisory centre which gives you the best chance to manage projects and realise strategic goals. An effective PMO is the difference between a good business and a great one.
Organisational change is fraught with risk. Ambitious transformation programmes often fail to meet targets, going over budget and schedule, or delivering under par results.
Programme Assurance provides an independent layer of governance between an organisation’s leadership and delivery teams. It ensures the benefits that matter most to the business and end-users are fully realised, while mitigating the risk of costs outweighing value.
Programme Assurance takes a holistic, data-driven approach to change management. It provides continuous monitoring and analysis of key performance indicators to identify issues early, enabling timely corrective action. Rigorous quality gates and stage gates control progress, ensuring each phase meets predefined criteria before proceeding.
Experts in Programme Assurance have a depth of experience across sectors that enables them to foresee challenges, ask the right questions, and make recommendations based on proven good practice. They provide an objective perspective, free from the biases that can cloud the judgement of those too closely involved in delivery.
Navigating major change is challenging, but with the right assurance, organisations can have confidence their transformation initiatives will succeed. Programme Assurance provides governance and control, so leadership can focus on the strategic aims of change, trusting the details will be expertly managed. For any organisation undertaking a complex, high-risk programme of work, Programme Assurance should be a top priority.
With the right partner, it can make the difference between just getting by and truly thriving.
The only constant in today's world is change. Advancements in technology, shifting customer expectations, and disruptive innovations mean that businesses must continuously evolve to stay ahead.
Change has consequences that ripple out across a business, impacting staff, customers, and outcomes. 'Change readiness' refers to how a business deals with managing change; its capacity and willingness to do so effectively.
Successful businesses that deliver excellence are capable of continuously responding to change in ways that create advantages, minimise risks, and sustain performance. They understand the benefits of change readiness in navigating transformation with confidence.
We use a combination of qualitative and quantitative methods, underpinned by effective communication and stakeholder management, to assess a business's change readiness. This helps to ensure that they are equipped to embrace and sustain a smooth transition through any change initiative.
Change is complex but when approached strategically, it can be a source of competitive advantage. A robust change readiness assessment provides insights into your business's ability to adapt and thrive in the face of challenges. It gives you the foresight to make informed decisions and the confidence to lead your business into the future.
At Piovis, we help businesses to achieve delivery excellence through organisational development and transformation. Our change management consultants utilise their experience across industries to provide tailored support for your unique needs. We build change readiness to empower businesses with the agility and resilience required to prosper in today's fast-paced world.
Project time management and the assignment of a limited work team to focus on accomplishing a specific objective are the primary formal commitments of a project. Project planning and strategic project management training are core elements that lead teams to success.
To drive stakeholders towards a common goal, projects must have clear aims and organised execution. Project success, however, is dependent on fixed clear requirements, realistic timelines and appropriately skilled team members. Effective project management is rooted in the ability of the leadership to deliver expected outputs within allocated time and budget. If your project can account for potential risks, you're on track for success.
A programme handles the specific outcomes or benefits aligned to the business' tactical or strategic goals, such as to save costs or increase market share. They typically deliver these long-term benefits through a collection of related projects, each assigned with a limited resource pertaining to the amount of time, people and money available.
Above all else, a successful programme requires a clear vision to ensure adequate resources across the business are prioritised throughout the programme. As the critical layer between delivery teams and management, a programme management function has oversight and control to ensure the returns on your change investments are on track.
Project Portfolio Management tools and techniques (PPM) ensure that proposed changes align with your business goals whilst still being feasible routes to improvement. Effective PPM takes into account resource allocation, capacity planning and affordability. This mitigates needless risk in the form of counter-productive investments.
Successful project management is achieved through the development of strategic goals, prioritisation, and control of an organisation’s projects. By creating a link between senior management and the project team, up-to-date strategic decisions can be clearly communicated to everyone involved, and enable impartial advisory.
Relationship management is at the heart of quality service. By maintaining communication between your business and service providers, you ensure the quality of the service provided, control costs, and secure value through the deal’s lifecycle, whilst also mitigating the residual risk of conflict.
Starting by setting business goals and clear requirements with the right vendor, you can then progress to establishing well-defined key performance indicators (KPIs), in order to track progress. With a great vendor management system, you can foster long-term, mutually beneficial partnerships that yield opportunities for better contract and service negotiations for both parties.
Project portfolio management is the difference between organisational success and stagnation. When resources are limited, prioritising talent to deliver maximum value is essential.
Frequent communication, collaboration, and negotiating between leaders towards a common purpose is vital. The common purpose could be increasing market share, improving customer experience or developing innovative products. Relastic expectations should be agreed across the entire organisation. Pushing too hard often means the truth is hidden, more mistakes are swept under the carpet and staff become demotivated.
All stakeholders have to genuinely be included to ensure risks are seen early and opportunities can be leveraged. It is impossible to do if there is too much of a divide between leadership and workforce. Leaders need a good balance of IQ and EQ; the hard skills to analyse data and the soft skills to motivate and inspire teams.
An expert partner can bring an objective, outside-in perspective to help prioritise resources and align leaders around a common goal. They have the experience of working with leading organisations to build collaboration, uncover hidden risks and encourage a culture of transparency. This, in turn, delivers an engaged workforce, satisfied customers and sustainable business growth.
Project portfolio management requires a dedication to communication, collaboration and finding the optimum balance of skills within an organisation. With the support of a partner that understands how to unite leaders around a shared purpose, an organisation can achieve delivery excellence and drive value from every project.
IT Outsourcing is the contracting of specific technology-enabled business service providers and infrastructure solutions to a third-party service provider. Activities may be outsourced offshore to another country, nearshore to neighbouring countries, or onshore to regions within the same country.
Finding the right business process outsourcing company and developing a partnership underpinned by clear expectations and communication will deliver benefits. When you’re aiming for full digital transformation, outsourcing is vital if you want to increase your business’s agility and lower operational costs.
It also gives you access to expert skills and innovations that can’t be reached in-house. This ultimately provides opportunities for greater competitiveness and profitability.
Effective software release management is crucial for technology-driven companies in today's fast-paced digital landscape. A well-orchestrated release strategy aligns software delivery with key business objectives, working within resource constraints to enable an agile and iterative approach.
Release management yields significant benefits for organisations. Automating software deployment reduces errors and security risks while ensuring compliance with regulatory requirements. Streamlining the release process also increases speed to market, allowing companies to gain a competitive advantage.
Employing release governance and advanced tools helps manage stakeholders, risks and issues throughout the software delivery lifecycle. This results in higher quality releases that meet key milestones and goals.
In summary, a meticulously planned and executed release management strategy is essential for businesses to thrive and scale in today’s digital economy. With the help of release management experts, companies can achieve an optimised flow of software delivery to drive growth and innovation.
Effective test environment management is essential yet often overlooked. As technology continues its relentless march forward, the systems powering modern businesses become increasingly complex. To ensure high quality, resilient software, robust testing is required. This demands stable, accurate test environments.
Test environment management enhances customer satisfaction. By planning, provisioning, monitoring, maintaining and decommissioning test environments effectively, a business can deliver software solutions that meet or exceed customer expectations and needs.
There are significant benefits to optimising test environment management. Costs are reduced through increased efficiency and minimised waste. Risks are mitigated by identifying and resolving issues early. Resources are optimised, ensuring environments are fit-for-purpose.
At its core, excellent test environment management achieves more with less. It empowers businesses to build better software, faster and at a lower cost. For those seeking a competitive advantage through technology, test environment management is a silent success factor that should not be overlooked.
While the complexities of test environment management can seem daunting, they need not be. With the right expertise and tools, and a pragmatic, tailored approach, test environments can be orchestrated harmoniously. For organisations looking to enhance their software development and delivery, it may be worth consulting experts in test environment management. By optimising this hidden driver of quality and efficiency, the benefits to business and customers will speak for themselves.
The transition from strategic planning to operational execution is a precarious one that requires meticulous management. Implementation management is the process of translating ambitious ideas into business realities in a way that mitigates risks and maximizes returns.
For organizations, effective implementation management means higher probabilities of success, reduced costs, improved productivity, and increased employee engagement. Adopting agile methodologies allows for faster and more efficient delivery of solutions, prioritizing communication, collaboration, and stakeholder alignment throughout the process.
Implementations could involve the roll-out of a new product or service, the adoption of an improved policy or operational model, or development of a new skillset across the workforce. By helping clients develop tailored change adoption strategies, implementation managers ensure that stakeholders are equipped and motivated to embrace changes fully.
With expertise in areas like change management, project management, and business analysis, skilled implementation managers are invaluable assets. They navigate the complexities and intricacies of transitions, to translate your vision into concrete business results in a way that inspires confidence and drives growth. The outcome is a smoother journey to success.
Though the road to change may be long, with the right guidance, the destination can be within your reach. Implementation management is the key to unlocking your future success.
Test management oversees the processes behind testing technology solutions, from estimation and planning through to execution, monitoring and control. To consolidate the proficiency of your investment and the profitability of your business, it is critical that defects and discrepancies are identified and corrected promptly.
By implementing test management and collaboration into the overall process, a clear vision of your success criteria can be achieved, in order to improve overall efficiency.
The transition from strategic planning to operational execution is a precarious one that requires meticulous management. Implementation management is the process of translating ambitious ideas into business realities in a way that mitigates risks and maximizes returns.
For organizations, effective implementation management means higher probabilities of success, reduced costs, improved productivity, and increased employee engagement. Adopting agile methodologies allows for faster and more efficient delivery of solutions, prioritizing communication, collaboration, and stakeholder alignment throughout the process.
Implementations could involve the roll-out of a new product or service, the adoption of an improved policy or operational model, or development of a new skillset across the workforce. By helping clients develop tailored change adoption strategies, implementation managers ensure that stakeholders are equipped and motivated to embrace changes fully.
With expertise in areas like change management, project management, and business analysis, skilled implementation managers are invaluable assets. They navigate the complexities and intricacies of transitions, to translate your vision into concrete business results in a way that inspires confidence and drives growth. The outcome is a smoother journey to success.
Though the road to change may be long, with the right guidance, the destination can be within your reach. Implementation management is the key to unlocking your future success.
Business process outsourcing (BPO) is an increasingly vital strategy for companies seeking to optimize efficiency and reduce costs. By delegating non-core activities to specialized external providers, businesses can focus resources on their key strengths.
The benefits of BPO are substantial. It frees up capital to invest in innovation by reducing the costs of repetitive administrative tasks like payroll, billing, and customer service. It also allows companies to leverage industry experts rather than building and maintaining internal capabilities. BPO has been shown to improve quality, reduce risk, and deliver savings of up to 60%.
However, BPO is not a decision that should be taken lightly. There are risks around data security, privacy, and control that must be carefully evaluated. The key is finding a partner with a proven track record of success in your industry and a shared commitment to excellence.
At Piovis, we have a rigorous approach to help companies determine what functions are suitable for outsourcing and select best-in-class vendors to deliver them. Our expertise in business transformation and organizational design means we consider not just the financial benefits but also how to safeguard your brand values and strategic priorities. We provide an independent, unbiased perspective to ensure you achieve your goals without compromising the integrity of your operations.
BPO undoubtedly offers enticing rewards, but only if implemented judiciously with the right partner. Piovis has a proven track record of helping companies outsource with confidence and realize the full potential of this high-impact strategy. To learn more about how we can assist your business, contact us today.
Business process optimisation is the cornerstone of organisational success. When processes become bloated and inefficient, it creates friction that slows progress and reduces profitability.
Optimising processes brings tremendous benefits to businesses. It enables faster innovation by reducing waste and bureaucracy. It boosts productivity and quality of work by focusing effort on high-impact activities. Costs are streamlined, and resources are allocated more effectively. Ultimately, it leads to improved customer experiences and higher margins.
The path to process optimisation requires a holistic approach and specialist expertise. At Piovis, we have a proven track record of driving transformation for leading companies around the world. We combine commercial insight with technical know-how to redesign processes end-to-end, leveraging digital tools and shared services for maximum gain.
Success depends on understanding people, technologies, risks, and rewards in equal measure. We take the time to gain a deep, intuitive understanding of your business so we can make optimisation decisions that balance multiple factors. The result is a simple, streamlined operation that reduces effort and cost, while unlocking new value.
When processes are intelligently optimised, it leads to an organisation that is lean yet robust, efficient yet innovative. Partnering with specialists who can deliver meaningful transformation is crucial for businesses seeking a competitive edge. Piovis has the vision and experience to help you realise your operational potential
Shared services models are an increasingly vital strategy for businesses seeking to optimise efficiency and accelerate growth in today’s fast-paced global economy. By centralising and consolidating key back-office functions like finance, HR, and IT under a single umbrella, companies can achieve significant cost savings through increased economies of scale.
Beyond fiscal benefits, a shared services approach also offers valuable operational advantages. It allows businesses to standardise processes across the enterprise, driving improved quality and consistency of service. Selecting the right external partners, businesses can tap into world-class capabilities and niche expertise without the need to build and maintain in-house teams. Strong governance and relationship management are essential to ensuring ongoing alignment with corporate objectives and a seamless end-user experience.
For forward-looking organisations, shared services are a launchpad for transformation, freeing up resources to focus on high-impact activities that truly differentiate the business. By streamlining the back office, companies gain increased agility, insight, and responsiveness – fuelling growth in today’s fast-paced global markets.
Savvy businesses recognise that implementing a successful shared services operating model requires experience and know-how. External experts can help companies evaluate options, transition to the new model in a structured way, and build the capabilities required to fully realise the benefits. The rewards of getting it right are substantial. Shared services done well is a key enabler of business agility, improved customer experience, and sustainable competitive advantage.
No enterprise operates without its people. They are the lifeblood of every organisation.
People either streamline progress or make things infinitely more difficult.
An effective people and talent strategy facilitates business transformation by refining costly hiring procedures, decreasing lead times and mitigating the risk of recruiting the wrong, or losing the right, talent.
We excel at cultivating the perfect company culture: motivating teams through a collective sense of inclusion and purpose.
You need the right people, with the right skills and the right attitudes in the right roles to deliver the right results.
Shrewd organisations comprehend the benefits of astute people management. It enhances productivity, fosters innovation, and boosts staff retention. When employees feel valued and empowered, they become profoundly invested in a company’s success.
At Piovis, our expertise in organisational design and talent management helps businesses optimise their most valuable asset. We provide bespoke strategies to attract and retain exceptional people, align teams around a common goal, and create a stimulating work environment where talent thrives.
An organisation is only as strong as its people. With the right people strategy, your business can accomplish its greatest triumphs. Piovis will help you foster a passionate, motivated workforce to drive your company to new heights of success
Organisational design is the often overlooked yet fundamental driver of business success. When a company’s operations are structured logically around its key objectives, work flows smoothly, communication is clear, and talent is optimally utilised. The result is increased productivity, innovation, and profitability.
For businesses today, staying ahead of competitors requires constant evolution. New technologies emerge, customer needs change, and operational inefficiencies surface over time. Organisational design helps companies pivot quickly and effectively in response to these forces. By analysing workflows, roles, and dependencies, we can restructure around what really matters to your business and customers.
The benefits of improved organisational design are substantial. Resources are directed to high-impact areas, duplication and waste are reduced, and a culture of continuous improvement is fostered. Morale and engagement increase as employees operate within a logical framework where their contributions have maximum impact.
In today’s fast-paced business environment, organisational design is no longer a ‘set and forget’ exercise. Ongoing fine-tuning and periodic major redesign are required to keep your operating model optimised. With expertise and experience guiding companies through transformation, we help you build an organisation poised to thrive amid constant change. By aligning your people, processes and technology around what really drives your business forward, increased productivity, innovation, and profitability will follow.