Transforming Digital Insurance

Case Study

Pioneering a digital marketplace in alignment with the “Future at Lloyd’s” blueprint, driving faster decision-making and delivering increased speed to market for 10 digital products and services.

Client's Goal

A top-10 forward-thinking insurance provider in the UK, aimed to deliver a digital insurance marketplace in line with the “Future at Lloyd’s” blueprint (v1). Their objectives included improving transparency and control over financials, enhancing critical stakeholder relationships, increasing speed to market for digital products and services, and fostering a more productive and inclusive company culture.

Our role

As Programme Director, we were responsible for directing a strategic portfolio of work and advising on project and change management best practices. Our mission was to ensure successful delivery of the firm’s digital insurance marketplace and create a strong foundation for growth, innovation, and collaboration.

Summary

Goal

Transforming Digital Insurance

Industry

IT

Key Services Delivered

  • Digital Transformation
  • Delivery Excellence
  • Project Portfolio Management
  • Business Process Optimisation

What we did

We significantly improved transparency and control over P&L, CAPEX/OPEX, and project spending against the client’s budgets of around £14 million, leading to higher profits. We also enhanced decision-making speed, consistency, and stakeholder relationships through a light governance framework.

Our efforts increased the average speed to market by 300%, reducing product delivery time from three months to just one. Additionally, we led mini-change management boards with key business, technology, and compliance teams, ensuring predictable and safe deliveries that adhered to acceptance criteria, risk appetite, cost, and timelines.

Increased speed to market by 300%

Improved financial transparency

Enhanced decision making

The Value

Our work with this leading insurance firm revolutionised their digital insurance marketplace, resulting in faster decision-making, improved financial transparency, and increased speed to market for their digital products and services.

We also fostered a more productive, inclusive, and positive company culture, paving the way for ongoing success, innovation, and collaboration within the organisation.

Back to Case Studies

Listen to This Page