Case Study
Enabling the UKs largest logistical network to enhance profitability, attract entrepreneurs, and boost competitiveness in the retail space
This major player in the UK’s postal and communication industry, aimed to drive strategic initiatives for increased profitability across their branch network, bolstering their proposition to attract future entrepreneurs and boost competitiveness in the retail sector. With a vast network spanning 11,500 branches across the UK as of 2022, their ambition was to foster innovation and operational efficiency, ultimately delivering tangible benefits to their customers, stakeholders, and shareholders.
We assembled and led a team of seven in London, working closely with Senior Business Directors and other strategic programmes to identify potential cost savings of approximately £60 million suggested within undelivered business cases that previously drafted by a top-tier strategic consulting firm.
We designed and implemented a hybrid project plan, combining agile concepts like sprints with a traditional waterfall programme plan. This innovative approach accelerated project delivery and improved work quality. Our efforts fostered a culture shift among postmasters through incentive schemes, training, and support, and we delivered tactical and strategic roadmaps aligned with the Business’ medium and long-term Target Operating Models.
By expertly guiding the client through this transformation project, we delivered substantial value in the form of operational efficiency and cost savings. We unlocked £8 million in ‘quick wins’ from undelivered business cases, without increasing risks to the organisation or its network of postmasters.
The innovative approaches we introduced had a lasting impact on the organisation’s culture, benefiting end customers through potential lower costs and enhanced service quality. These improvements ultimately positioned this client to thrive in a competitive retail landscape and strengthened their proposition to future entrepreneurs, contributing to the company’s long-term success.
He demonstrated an ability to manage difficult stakeholder conversations at various levels in the organisation, identified creative solutions to fit an unorthodox project and showed the ability to adapt to new situations and challenges quickly. A very capable change professional and an asset to the team and I would definitely recommend Piovis.
Listen to This Page
